Privacybeleid | WeSwitchSpain
Bij WeSwitchSpain zetten we ons in om uw privacy te beschermen. Dit privacybeleid legt uit hoe we uw persoonlijke informatie verzamelen, gebruiken en beschermen wanneer u onze website en diensten gebruikt.
Security & Data Protection
At WeSwitch Spain, protecting your personal information is a core part of how our platform is designed and operated.
We process sensitive household energy data including electricity bills, addresses, contract details, CUPS numbers, and consumption history. We understand the importance of handling this information securely and responsibly.
Secure Infrastructure
Our platform is built using modern cloud infrastructure and security-first development practices, including:
- Encrypted HTTPS/TLS connections across the entire website
- Secure cloud database infrastructure powered by Supabase
- Row Level Security (RLS) policies to strictly isolate customer data access
- Encrypted data storage and transmission using industry-standard encryption
- Restricted administrative access controls
- Server-side validation and sanitisation of uploaded documents
- Continuous platform updates and security maintenance
Data Isolation & Access Controls
Customer data is not publicly accessible and is never shared between accounts.
Access to uploaded bills and comparison data is restricted to authorised personnel only where operationally necessary to provide energy comparison, switching assistance, or customer support services.
We do not sell customer personal data to third parties.
AI & Document Processing
Uploaded bills may be securely processed using AI-assisted document analysis tools (including OpenAI APIs and Azure AI services) in order to extract tariff, consumption, and contract information required to generate accurate comparisons.
These systems are used solely for the purpose of delivering our services and improving comparison accuracy. We maintain Data Processing Agreements (DPA) with our AI subprocessors to ensure your data is handled in compliance with European standards.
GDPR & European Data Protection
We operate in accordance with applicable GDPR and European data protection regulations.
Customers may request:
- Access to their stored data
- Correction of inaccurate information
- Deletion of their personal data
- Restriction of processing where applicable
Requests can be made at: .... We aim to respond to all valid GDPR requests within 30 days.
You also have the right to lodge a complaint with a supervisory authority, such as the AEPD (Agencia Española de Protección de Datos) in Spain or the ICO in the UK.
Data Retention
We retain customer data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain operational records.
Customers may request deletion of uploaded documents and associated personal data at any time, subject to legal or regulatory retention requirements.
Legal Information
1. Informatie die we verzamelen
We kunnen persoonlijke informatie verzamelen zoals uw naam, e-mailadres, telefoonnummer en elektriciteitsverbruiksgegevens (CUPS-nummer, consumptiegewoonten) wanneer u een rekening uploadt of een overstap aanvraagt.
2. Hoe we uw informatie gebruiken
We gebruiken de verzamelde informatie om:
- Uw elektriciteitsrekening te analyseren en besparingsaanbevelingen te doen.
- Het overstapproces naar een nieuwe energieleverancier te vergemakkelijken als u daarvoor kiest.
- Met u te communiceren over uw serviceverzoek of gespecialiseerde aanbiedingen.
- Onze website en klantenservice te verbeteren.
3. Gegevensdeling en openbaarmaking
We verkopen, verhandelen of dragen uw persoonlijk identificeerbare informatie niet anderszins over aan externe partijen, tenzij we u vooraf informeren. Dit omvat geen websitehostingpartners en andere partijen die ons helpen bij het exploiteren van onze website, het uitvoeren van ons bedrijf of het bedienen van onze gebruikers, zolang die partijen ermee instemmen deze informatie vertrouwelijk te houden.
We kunnen informatie vrijgeven wanneer dit gepast is om aan de wet te voldoen, ons sitebeleid te handhaven of onze rechten, eigendommen of veiligheid of die van anderen te beschermen.
4. Beveiliging
We implementeren een verscheidenheid aan beveiligingsmaatregelen om de veiligheid van uw persoonlijke informatie te handhaven wanneer u uw persoonlijke informatie invoert, indient of opent.
Our Commitment to Privacy
WeSwitch Spain was built around trust and transparency.
We are an independent comparison and switching service. We do not operate as a high-pressure sales platform, and we do not monetise customer data.
Our goal is simple:
- ✓provide accurate energy comparisons,
- ✓help customers reduce costs,
- ✓and handle personal information responsibly and securely.
5. Neem contact op
If you have any questions about this Privacy Policy, please contact us at ....
Business Address: A-7207 Km7, Competa, 29754, MALAGA, Spain