Personvernerklæring | WeSwitchSpain
Hos WeSwitchSpain er vi opptatt av å beskytte personvernet ditt. Denne personvernerklæringen forklarer hvordan vi samler inn, bruker og beskytter dine personopplysninger når du bruker nettstedet og tjenestene våre.
Security & Data Protection
At WeSwitch Spain, protecting your personal information is a core part of how our platform is designed and operated.
We process sensitive household energy data including electricity bills, addresses, contract details, CUPS numbers, and consumption history. We understand the importance of handling this information securely and responsibly.
Secure Infrastructure
Our platform is built using modern cloud infrastructure and security-first development practices, including:
- Encrypted HTTPS/TLS connections across the entire website
- Secure cloud database infrastructure powered by Supabase
- Row Level Security (RLS) policies to strictly isolate customer data access
- Encrypted data storage and transmission using industry-standard encryption
- Restricted administrative access controls
- Server-side validation and sanitisation of uploaded documents
- Continuous platform updates and security maintenance
Data Isolation & Access Controls
Customer data is not publicly accessible and is never shared between accounts.
Access to uploaded bills and comparison data is restricted to authorised personnel only where operationally necessary to provide energy comparison, switching assistance, or customer support services.
We do not sell customer personal data to third parties.
AI & Document Processing
Uploaded bills may be securely processed using AI-assisted document analysis tools (including OpenAI APIs and Azure AI services) in order to extract tariff, consumption, and contract information required to generate accurate comparisons.
These systems are used solely for the purpose of delivering our services and improving comparison accuracy. We maintain Data Processing Agreements (DPA) with our AI subprocessors to ensure your data is handled in compliance with European standards.
GDPR & European Data Protection
We operate in accordance with applicable GDPR and European data protection regulations.
Customers may request:
- Access to their stored data
- Correction of inaccurate information
- Deletion of their personal data
- Restriction of processing where applicable
Requests can be made at: .... We aim to respond to all valid GDPR requests within 30 days.
You also have the right to lodge a complaint with a supervisory authority, such as the AEPD (Agencia Española de Protección de Datos) in Spain or the ICO in the UK.
Data Retention
We retain customer data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain operational records.
Customers may request deletion of uploaded documents and associated personal data at any time, subject to legal or regulatory retention requirements.
Legal Information
1. Informasjon vi samler inn
Vi kan samle inn personopplysninger som navn, e-postadresse, telefonnummer og strømforbruksdata (CUPS-nummer, forbruksvaner) når du laster opp en faktura eller ber om et bytte.
2. Hvordan vi bruker informasjonen din
Vi bruker den innsamlede informasjonen til:
- Å analysere strømregningen din og gi anbefalinger om sparing.
- Å legge til rette for bytteprosessen til en ny energileverandør hvis du velger å gjøre det.
- Å kommunisere med deg angående din tjenesteforespørsel eller spesialtilbud.
- Å forbedre nettstedet vårt og kundeservicen.
3. Deling og offentliggjøring av data
Vi selger ikke, bytter eller overfører på annen måte din personlig identifiserbare informasjon til utenforstående parter med mindre vi gir deg forhåndsvarsel. Dette inkluderer ikke nettstedvertsleverandører og andre parter som hjelper oss med å drifte nettstedet vårt, drive virksomheten vår, eller betjene brukerne våre, så lenge disse partene godtar å holde denne informasjonen konfidensiell.
Vi kan offentliggjøre informasjon når det er hensiktsmessig å gjøre det for å overholde loven, håndheve våre nettstedregler, eller beskytte våre eller andres rettigheter, eiendom eller sikkerhet.
4. Sikkerhet
Vi benytter en rekke sikkerhetstiltak for å opprettholde sikkerheten til dine personopplysninger når du legger inn, sender inn eller får tilgang til dem.
Our Commitment to Privacy
WeSwitch Spain was built around trust and transparency.
We are an independent comparison and switching service. We do not operate as a high-pressure sales platform, and we do not monetise customer data.
Our goal is simple:
- ✓provide accurate energy comparisons,
- ✓help customers reduce costs,
- ✓and handle personal information responsibly and securely.
5. Kontakt oss
If you have any questions about this Privacy Policy, please contact us at ....
Business Address: A-7207 Km7, Competa, 29754, MALAGA, Spain