Politique de confidentialité | WeSwitchSpain
Chez WeSwitchSpain, nous nous engageons à protéger votre vie privée. Cette politique de confidentialité explique comment nous collectons, utilisons et protégeons vos informations personnelles lorsque vous utilisez notre site Web et nos services.
Security & Data Protection
At WeSwitch Spain, protecting your personal information is a core part of how our platform is designed and operated.
We process sensitive household energy data including electricity bills, addresses, contract details, CUPS numbers, and consumption history. We understand the importance of handling this information securely and responsibly.
Secure Infrastructure
Our platform is built using modern cloud infrastructure and security-first development practices, including:
- Encrypted HTTPS/TLS connections across the entire website
- Secure cloud database infrastructure powered by Supabase
- Row Level Security (RLS) policies to strictly isolate customer data access
- Encrypted data storage and transmission using industry-standard encryption
- Restricted administrative access controls
- Server-side validation and sanitisation of uploaded documents
- Continuous platform updates and security maintenance
Data Isolation & Access Controls
Customer data is not publicly accessible and is never shared between accounts.
Access to uploaded bills and comparison data is restricted to authorised personnel only where operationally necessary to provide energy comparison, switching assistance, or customer support services.
We do not sell customer personal data to third parties.
AI & Document Processing
Uploaded bills may be securely processed using AI-assisted document analysis tools (including OpenAI APIs and Azure AI services) in order to extract tariff, consumption, and contract information required to generate accurate comparisons.
These systems are used solely for the purpose of delivering our services and improving comparison accuracy. We maintain Data Processing Agreements (DPA) with our AI subprocessors to ensure your data is handled in compliance with European standards.
GDPR & European Data Protection
We operate in accordance with applicable GDPR and European data protection regulations.
Customers may request:
- Access to their stored data
- Correction of inaccurate information
- Deletion of their personal data
- Restriction of processing where applicable
Requests can be made at: .... We aim to respond to all valid GDPR requests within 30 days.
You also have the right to lodge a complaint with a supervisory authority, such as the AEPD (Agencia Española de Protección de Datos) in Spain or the ICO in the UK.
Data Retention
We retain customer data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain operational records.
Customers may request deletion of uploaded documents and associated personal data at any time, subject to legal or regulatory retention requirements.
Legal Information
1. Informations que nous collectons
Nous pouvons collecter des informations personnelles telles que votre nom, votre adresse e-mail, votre numéro de téléphone et des données sur votre consommation d'électricité (numéro CUPS, habitudes de consommation) lorsque vous téléchargez une facture ou demandez un changement.
2. Comment nous utilisons vos informations
Nous utilisons les informations collectées pour :
- Analyser votre facture d'électricité et fournir des recommandations d'économies.
- Faciliter le processus de changement vers un nouveau fournisseur d'énergie si vous choisissez de le faire.
- Communiquer avec vous concernant votre demande de service ou des offres spécialisées.
- Améliorer notre site Web et notre service client.
3. Partage et divulgation des données
Nous ne vendons, n'échangeons ni ne transférons vos informations personnelles identifiables à des tiers, sauf si nous vous en informons à l'avance. Cela n'inclut pas les partenaires d'hébergement Web et les autres parties qui nous aident à exploiter notre site Web, à mener nos activités ou à servir nos utilisateurs, à condition que ces parties acceptent de garder ces informations confidentielles.
Nous pouvons divulguer des informations lorsque leur divulgation est appropriée pour se conformer à la loi, appliquer les politiques de notre site ou protéger nos droits, notre propriété ou notre sécurité, ou ceux d'autrui.
4. Sécurité
Nous mettons en œuvre une variété de mesures de sécurité pour maintenir la sécurité de vos informations personnelles lorsque vous saisissez, soumettez ou accédez à vos informations personnelles.
Our Commitment to Privacy
WeSwitch Spain was built around trust and transparency.
We are an independent comparison and switching service. We do not operate as a high-pressure sales platform, and we do not monetise customer data.
Our goal is simple:
- ✓provide accurate energy comparisons,
- ✓help customers reduce costs,
- ✓and handle personal information responsibly and securely.
5. Contactez-nous
If you have any questions about this Privacy Policy, please contact us at ....
Business Address: A-7207 Km7, Competa, 29754, MALAGA, Spain