Política de privacidad | WeSwitchSpain
En WeSwitchSpain, estamos comprometidos a proteger su privacidad. Esta Política de privacidad explica cómo recopilamos, usamos y salvaguardamos su información personal cuando utiliza nuestro sitio web y servicios.
Security & Data Protection
At WeSwitch Spain, protecting your personal information is a core part of how our platform is designed and operated.
We process sensitive household energy data including electricity bills, addresses, contract details, CUPS numbers, and consumption history. We understand the importance of handling this information securely and responsibly.
Secure Infrastructure
Our platform is built using modern cloud infrastructure and security-first development practices, including:
- Encrypted HTTPS/TLS connections across the entire website
- Secure cloud database infrastructure powered by Supabase
- Row Level Security (RLS) policies to strictly isolate customer data access
- Encrypted data storage and transmission using industry-standard encryption
- Restricted administrative access controls
- Server-side validation and sanitisation of uploaded documents
- Continuous platform updates and security maintenance
Data Isolation & Access Controls
Customer data is not publicly accessible and is never shared between accounts.
Access to uploaded bills and comparison data is restricted to authorised personnel only where operationally necessary to provide energy comparison, switching assistance, or customer support services.
We do not sell customer personal data to third parties.
AI & Document Processing
Uploaded bills may be securely processed using AI-assisted document analysis tools (including OpenAI APIs and Azure AI services) in order to extract tariff, consumption, and contract information required to generate accurate comparisons.
These systems are used solely for the purpose of delivering our services and improving comparison accuracy. We maintain Data Processing Agreements (DPA) with our AI subprocessors to ensure your data is handled in compliance with European standards.
GDPR & European Data Protection
We operate in accordance with applicable GDPR and European data protection regulations.
Customers may request:
- Access to their stored data
- Correction of inaccurate information
- Deletion of their personal data
- Restriction of processing where applicable
Requests can be made at: .... We aim to respond to all valid GDPR requests within 30 days.
You also have the right to lodge a complaint with a supervisory authority, such as the AEPD (Agencia Española de Protección de Datos) in Spain or the ICO in the UK.
Data Retention
We retain customer data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain operational records.
Customers may request deletion of uploaded documents and associated personal data at any time, subject to legal or regulatory retention requirements.
Legal Information
1. Información que recopilamos
Podemos recopilar información personal como su nombre, dirección de correo electrónico, número de teléfono y datos de uso de electricidad (número CUPS, hábitos de consumo) cuando sube una factura o solicita un cambio.
2. Cómo usamos su información
Usamos la información recopilada para:
- Analizar su factura de electricidad y proporcionar recomendaciones de ahorro.
- Facilitar el proceso de cambio a un nuevo proveedor de energía si decide hacerlo.
- Comunicarnos con usted con respecto a su solicitud de servicio u ofertas especializadas.
- Mejorar nuestro sitio web y servicio al cliente.
3. Intercambio y divulgación de datos
No vendemos, intercambiamos ni transferimos de otro modo su información de identificación personal a terceros a menos que le avisemos con antelación. Esto no incluye a los socios de alojamiento de sitios web y otras partes que nos ayudan a operar nuestro sitio web, realizar nuestro negocio o servir a nuestros usuarios, siempre que esas partes acuerden mantener esta información confidencial.
Podemos divulgar información cuando sea apropiado para cumplir con la ley, hacer cumplir las políticas de nuestro sitio o proteger nuestros derechos, propiedad o seguridad, o los de otros.
4. Seguridad
Implementamos una variedad de medidas de seguridad para mantener la seguridad de su información personal cuando ingresa, envía o accede a su información personal.
Our Commitment to Privacy
WeSwitch Spain was built around trust and transparency.
We are an independent comparison and switching service. We do not operate as a high-pressure sales platform, and we do not monetise customer data.
Our goal is simple:
- ✓provide accurate energy comparisons,
- ✓help customers reduce costs,
- ✓and handle personal information responsibly and securely.
5. Contáctenos
If you have any questions about this Privacy Policy, please contact us at ....
Business Address: A-7207 Km7, Competa, 29754, MALAGA, Spain