Privacy Policy | WeSwitch Energy Spain
At WeSwitchSpain, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
Security & Data Protection
At WeSwitch Spain, protecting your personal information is a core part of how our platform is designed and operated.
We process sensitive household energy data including electricity bills, addresses, contract details, CUPS numbers, and consumption history. We understand the importance of handling this information securely and responsibly.
Secure Infrastructure
Our platform is built using modern cloud infrastructure and security-first development practices, including:
- Encrypted HTTPS/TLS connections across the entire website
- Secure cloud database infrastructure powered by Supabase
- Row Level Security (RLS) policies to strictly isolate customer data access
- Encrypted data storage and transmission using industry-standard encryption
- Restricted administrative access controls
- Server-side validation and sanitisation of uploaded documents
- Continuous platform updates and security maintenance
Data Isolation & Access Controls
Customer data is not publicly accessible and is never shared between accounts.
Access to uploaded bills and comparison data is restricted to authorised personnel only where operationally necessary to provide energy comparison, switching assistance, or customer support services.
We do not sell customer personal data to third parties.
AI & Document Processing
Uploaded bills may be securely processed using AI-assisted document analysis tools (including OpenAI APIs and Azure AI services) in order to extract tariff, consumption, and contract information required to generate accurate comparisons.
These systems are used solely for the purpose of delivering our services and improving comparison accuracy. We maintain Data Processing Agreements (DPA) with our AI subprocessors to ensure your data is handled in compliance with European standards.
GDPR & European Data Protection
We operate in accordance with applicable GDPR and European data protection regulations.
Customers may request:
- Access to their stored data
- Correction of inaccurate information
- Deletion of their personal data
- Restriction of processing where applicable
Requests can be made at: .... We aim to respond to all valid GDPR requests within 30 days.
You also have the right to lodge a complaint with a supervisory authority, such as the AEPD (Agencia Española de Protección de Datos) in Spain or the ICO in the UK.
Data Retention
We retain customer data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain operational records.
Customers may request deletion of uploaded documents and associated personal data at any time, subject to legal or regulatory retention requirements.
Legal Information
1. Information We Collect
We may collect personal information such as your name, email address, phone number, and electricity usage data (CUPS number, consumption habits) when you upload a bill or request a switch.
2. How We Use Your Information
We use the collected information to:
- Analyze your electricity bill and provide savings recommendations.
- Facilitate the switching process to a new energy provider if you choose to do so.
- Communicate with you regarding your service request or specialized offers.
- Improve our website and customer service.
3. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
We may release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
4. Security
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Our Commitment to Privacy
WeSwitch Spain was built around trust and transparency.
We are an independent comparison and switching service. We do not operate as a high-pressure sales platform, and we do not monetise customer data.
Our goal is simple:
- ✓provide accurate energy comparisons,
- ✓help customers reduce costs,
- ✓and handle personal information responsibly and securely.
5. Contact Us
If you have any questions about this Privacy Policy, please contact us at ....
Business Address: A-7207 Km7, Competa, 297158, MALAGA, Spain